The IT department v.2...

will have a human face, according to Carl Bate (Chief Technology Officer - Cap Gemini). Bates, speaking to Compiter Weekly will need to change dramatically over the coming years to meet the new ways in which technology will be used by customers.

Bate cites three maim trends fuelling this change:

• A move towards software as a service
• Increased connectivity
• Blending of people and technology

Bate further argues that it will be the human or soft skills that will be most important for the technical expert of the future. In short, IT departments will need to develop leadership, communication and team skills to stay ahead of the game.

The full podcast can be found at Computer Weekly